Customer Information
Team Member
James
Chris
Jay-cup
Kevin
Kurt
Service Performed
Oil Change
Brake Service
A/C Repair
Engine Diagnostics
Engine Repair
Transmission Repair
Wheel Alignment
Tire Rotation
Fluid Service
Battery Inspection
Hybrid Repair
European Vehicle Repair
General Maintenance
Customer's City
Mesa
Gilbert
Chandler
Tempe
Apache Junction
Queen Creek
Scottsdale
Phoenix
Details
Script Type
SMS
Email
Review Platform
Google
Facebook
Both
Generated Script
💡 Quick Tips
Send within 2 hours of service completion for highest response rates
Personalize with the customer's vehicle make/model — it triggers Gemini's attribute matching
Mentioning the specific service (brake job, AC repair) helps Google match you to search queries
City names in reviews are critical — "Mesa" or "East Valley" help with local AI results
Staff names create personal attribute matches — always include the tech who did the work
⚡ Google Gemini AI Attributes
Google's Ask Maps uses Gemini AI to match businesses to conversational queries. Reviews that mention these specific attributes get your shop recommended:
Service type performed
Vehicle make & model
City / neighborhood
Technician name
Issue resolved
Turnaround time
Warranty mentioned
Price / value perception